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Shipping, Fulfillment or Delivery Policy

Shipping, Fulfillment & Delivery Policy for Illuminating Heroes, Inc.

1. Introduction

  • Welcome to Illuminating Co. We strive to deliver excellent service, including timely and efficient shipping of your products. This policy provides detailed information regarding our shipping, fulfillment, and delivery practices.

2. General Information

  • All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

3. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery estimates:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 1-3 business days

    • International Shipping: 7-14 business days

  • Delivery delays can occasionally occur.

4. Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties, and Taxes

  • Illuminating Heroes, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

  • Illuminating Heroes, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

  • We currently ship worldwide. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

8. Returns Policy

  • Our Return Policy provides detailed information about options and procedures for returning your order.

9. Contact Us

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